Guy Baybutt, who works for a family-run business The Veg Box Company also said he was “severely affected” by Tuesday’s outage.
Baybutt, who is from Preston, told the BBC the firm – which supplies fresh fruit, vegetables and other produce to customers across the UK – could not access its website to download and process customer orders amid the technical issues.
“We were also unable to book parcels onto DPD’s system for collection, meaning orders that should have been dispatched today were at risk of being delayed,” he said.
“To make matters worse, customers were unable to access our website to place new orders, meaning we lost valuable sales during the outage.”
He said that such disruptions can have “serious financial consequences” for small businesses like his own.
“We don’t have the resources of larger companies to simply absorb lost revenue, particularly when we’re dealing with fresh, perishable produce that needs to reach customers promptly,” Baybutt added.
