Klearcom, a leading provider of global contact centre testing solutions, has announced that it has fuelled global momentum for United World Telecom through real-time number testing and assurance, significantly enhancing the company’s ability to deliver a consistent and high-quality service.
Founded in 1996, United World Telecom serves over 8,000 business clients with VoIP, IVR, and global call forwarding services. As its international customer base grew, the company needed to maintain 24-hour support across multiple time zones, validating the performance of local and toll-free numbers in regions around the world and ensuring the highest-quality customer service.
Traditional, manual testing methods often proved time-intensive and were susceptible to human error, especially when applied across different time zones.
Through Klearcom’s AI-powered, automated testing platform, United World Telecom has streamlined its processes with on-demand testing across more than 100 countries and real-time reporting capabilities across call quality, network performance and IVR functionality.
This partnership has enabled United World Telecom to quickly and reliably verify the functionality of toll-free numbers in real-time. As a result, the company benefits from greater reliability, real-time assurance, and faster issue detection, helping it to deliver a more consistent and enhanced customer experience to its growing client base.
Klearcom continues to solidify its market position, which is underscored by its Stevie Award wins earlier this year – including Best Use of Technology in Customer Service for the Telecommunications Industry, Best IVR or Web Service Solution, and Best Contact Centre Solution. It also recently received a 2025 Voice AI Technology Excellence Award from CUSTOMER Magazine for its innovation and commitment to improving the customer experience.
Mark Rohan, Co-founder and Chief Operating Officer, Klearcom said: “United World Telecom is a global leader that relies on having complete visibility into its toll-free numbers across every region it serves. Klearcom’s global testing coverage ensures real-time insights and consistent performance, no matter the market. By combining automation with deep geographic reach, we’re helping United World Telecom operate with greater agility, scale with confidence, and deliver a world-class customer experience at a global level.”
Alain Rodriguez, Senior Technical Support Manager, United World Telecom said: “Klearcom’s automated testing solution has been a real game-changer for us. It allows us to assess toll-free numbers in an instant, ensuring our clients get the support they need and further elevating the customer experience.”
See more stories here.
