Spearheaded by celeb determine Kat Von D, Von D Sneakers brings artfully crafted luxe footwear made out of 100%-vegan supplies to customers who need to introduce sustainable choices to their wardrobe. Kat isn’t simply the face behind the model, she can also be closely concerned in all the artistic course of—from deciding on materials and {hardware} to tissue paper designs.
Von D Sneakers has leaned closely on buyer suggestions to develop its enterprise, and it was energetic buyer listening that led the corporate to companion with Shopify Success Community (SFN) and allow Store Promise on its Shopify retailer. Since then, the model has seen:
- Quick, on-time supply and enhancements to its general buyer expertise
- A 22% relative improve in web site conversions by way of communication of dependable and quick supply with Store Promise
- Extra free time to give attention to rising the enterprise, growing new merchandise, and increasing into new markets
The Problem
Previous to becoming a member of Shopify Success Community, Von D Sneakers struggled to handle manufacturing consumption and stock balancing with its former third-party logistics supplier (3PL). In consequence, supply dates have been closely delayed and monitoring capabilities have been restricted. Variable delivery prices throughout the contiguous US have been additionally negatively impacting margins and prospects’ supply expertise.
The fact was that Von D Sneakers wanted a brand new success companion if it wished to scale. After intensive analysis, Von D Sneakers discovered its excellent match with Shopify Success Community. This partnership wouldn’t solely empower the Von D Sneakers group to raised perceive and handle delivery prices, however extra importantly, it could present it with the mandatory instruments to thrill prospects with aggressive two-day delivery.
Fixing an issue earlier than it even occurs
By means of energetic buyer listening, its group is ready to perceive the corporate’s strengths and alternatives for enchancment. Since becoming a member of the Shopify Success Community, Von D Sneakers’ buyer suggestions on supply speeds has drastically improved.
Furthermore, being part of SFN additionally gave Von D Sneakers early entry to Store Promise, which packed a one-two punch on supply transparency for purchasers. “Shopify Success Community and the brand new Store Promise product helped Von D Sneakers clear up an issue earlier than it ever even needed to occur,” stated Steve Rock, Model Supervisor. “Present prospects are amazed by our quick delivery speeds, and new prospects are incentivized to buy after they see the quick delivery promise when looking our website.”
Supply transparency has been confirmed to have a direct impression on conversion charges and has grow to be more and more necessary for purchasers as they store on-line. With Store Promise, as quickly as prospects land on a product particulars web page they’ll instantly know when a purchase order will arrive on their doorstep.
Talk a dependable expertise
Add Store Promise to our retailer to speak dependable, quick supply. Assist your prospects try confidently.
Outcomes
Deepening its partnership with Shopify by becoming a member of the Shopify Success Community and Store Promise took the trouble out of offering a world-class supply expertise for purchasers. The time financial savings allowed the group at Von D Sneakers to spend their time specializing in worldwide growth and diving deep into buyer suggestions to reinforce the model’s product providing.
This tactic of displaying Store Promise enabled Von D Sneakers to extend relative conversion charges by 22%.
The mixture of localized stock and the Store Promise badge on our Shopify retailer enable us to get luxurious merchandise within the palms of customers sooner and scale back the variety of assist tickets on account of order points.
Get began with Shopify Success Community
Need assured entry to Store Promise? Be part of Shopify Success Community and get your merchandise to prospects sooner.