Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, is celebrating 15 years of partnership with global airline alliance SkyTeam. Since 2010, TCS has supported SkyTeam in delivering digital initiatives that have enhanced the air travel experience for millions of passengers. Their collaboration remains focused on accelerating digital transformation and reimagining airline customer experience for the future.
Through this partnership with TCS, SkyTeam has embedded technology at the core of its strategy, products and services. Together, the two organisations have created a range of industry-first digital solutions that deliver a smarter and more integrated travel experience across SkyTeam’s global network of 18 member airlines.
Key successes of the partnership include:
• SkyTeam’s Digital Spine – A scalable, technical backbone that connects member airline global distribution systems and supports all digital solutions
• Seamless check-in – Enabling travellers to check in for multi-airline itineraries through their preferred airline app or website
• Loyalty program integration – Development of core loyalty applications including Auto Accrual, Elite Customer Recognition and Retro-Crediting to recognise and reward customers
• Lounge Access Management System – Streamlining lounge entry through real-time verification of passenger eligibility
• Customer-facing tools – Interactive digital tools like the Carry-on Calculator and Loyalty Benefits Calculator that enhance traveller experience and support loyalty engagement.
Patrick Roux, CEO, SkyTeam, said, “SkyTeam’s 15-year partnership with Tata Consultancy Services has been essential in helping us meet the evolving needs of customers across our global network. As an alliance, our role is to bring airlines together and deliver shared solutions that drive progress for all members. TCS’s technical expertise has made them a trusted partner in enhancing the experience for both our members and millions of travellers. Digital innovation has been central to SkyTeam’s success—and it will remain a top priority as we look ahead to the next chapter of our collaboration.”
As SkyTeam enters its 25th year, TCS will continue its partnership with the airline alliance. TCS will aim to advance shared technology and loyalty innovation and create a seamless journey for all SkyTeam passengers. The collaboration will be focused on advancing digital capabilities, including seamless check-in across member airlines and integrated loyalty experiences.
TCS will help in transforming SkyTeam’s baggage tracking ecosystem by enabling accurate, real-time interline baggage tracking across member airlines. It will work to enable intermodal travel through partnerships with Eurostar and Trenitalia, creating smoother connections between air and rail. Further, it will modernise and streamline travel miles accrual between operating carriers and frequent flyer programs.
Arun Pradeep, Business Head, Travel, Transportation and Hospitality, EMEA TCS, said, “Our long-standing partnership with SkyTeam reflects perpetual adaptability, navigating industry shifts with agility, shared purpose and innovation. Digital innovation has been the cornerstone of this journey, enabling SkyTeam to stay ahead of evolving passenger expectations and industry dynamics. Together, we have built intelligent, connected digital solutions that strengthen alliance-wide synergy, and deliver seamless travel experiences.
As SkyTeam marks its 25th anniversary and enters the next chapter to shape the future of connected travel, TCS remains a trusted partner in co-creating the next wave of transformation and delivering a more connected, customer-centric travel experience.”
TCS has served as the go-to digital transformation partner to the world’s leading aerospace companies and airlines for over three decades. Its innovation-led approach is designed to help aerospace organisations harness AI, digital twins, and advanced technologies to build resilient and sustainable operations. TCS leverages industry-specific solutions, like TCS Aviana
, a unified, autonomous, digital, cloud-ready solution for intelligent airline operations.
It combines its deep contextual understanding of aerospace operations with its growing base of professionals who specialise in supporting aerospace programs to deliver value across the aerospace value chain and develop impactful solutions.
With an integrated presence across the aerospace, defence and aviation sectors, TCS provides consulting, product engineering, IT transformation, and digital solutions and services across the value chain. Over the years, TCS has established itself as a digital transformation partner of choice to aircraft OEMs, engine OEMs, tier suppliers, airline operators, airline alliances, airports, air traffic management and maintenance, repair and overhaul service providers.
TCS maintains a robust portfolio of partnerships with seven out of the top 10 global carriers. Its portfolio of services covers the end-to-end product lifecycle that includes design and development, sourcing, manufacturing, post-production and business enablement functions.
