If it has something to do with Nebraska, likelihood is Bob and Janet Matthies are anxious to help it.
Homeowners of the Stamps and Extra retailer within the Landmark Middle at 3100 Osborne Drive East, Suite 103, since November 2019, the couple has made a concerted effort to supply much more regionally produced Nebraska merchandise at its second Stamps and Extra retailer subsequent door to Little Caesar’s Pizza at 314 N. Burlington Avenue, Suite B.
And whereas companies provided on the retailer — which embody copying, printing, faxing, laminating, binding, packaging, transport by FedEx, UPS, and USPS (together with QR code deliveries), present wrapping, and dry cleansing drop-off — it's the retailer’s distinctive present store, chock-full of native Nebraska merchandise, that appears to be capturing the creativeness of consumers visiting the newly opened second location.
“Response has been superb,” Janet mentioned. “Each different buyer who walks in says, ‘Oh my gosh, we’re so glad you’re right here.’
“Nebraska merchandise are our bread and butter. There hasn’t been a time we’ve gone by means of a day with out someone saying, ‘We’re searching for Nebraska merchandise to present to someone.’ Most say they will’t discover something from Nebraska besides Dorothy Lynch. Now we have decorations, sweet, popcorn, artwork, and all these cool issues.”
A partial checklist of retailer choices contains The Mill Espresso out of Lincoln; HR Poppin’ snacks popcorn, Gibbon; Baker’s Sweet, Greenwood; Jalapeno Jelly, Superior; Decorations and Candles, Beatrice; Grandma Grace’s Mustard, Shickley;, stained glass work by Christian Hessler; and batik artwork from Chris Allphin.
For Bob and Janet, their two shops characterize a shared enterprise enterprise that each say is a departure from their common jobs.
By day, Bob oversees eight shops as operations supervisor for CPI, whereas Janet teaches at Adams Central Public Faculties.
“It’s so completely different,” Janet mentioned. “We’re simply loopy sufficient to do it.”
“We each work full-time jobs, so it’s loopy at occasions,” Bob mentioned. “We perceive what our roles are and keep in our lanes. That’s what makes us profitable: we’ve form of mainly determined what our expectations are for ourselves.”
Each carry their very own talent set to the desk, abilities that allow them to ship what is required every day.
Having labored with clients for greater than 20 years at CPI, Bob handles many of the retailer’s service aspect of the puzzle.
His 13 years of managing expertise at a neighborhood name middle has made connecting with retailer staff all the simpler, he mentioned.
For Janet, her experiences within the classroom and faculty have made her the go-to individual for managing the social media outlet for each shops.
Her potential to crunch numbers and pc and replica operating abilities are nicely utilized throughout her shifts on the shops.
Each say it's their willingness to go the additional mile for purchasers that units their companies aside from the competitors.
“It goes again to the customer support aspect of issues,” Bob mentioned. “If you are available right here to us we’re going that can assist you. We’re going to get it taken care of issues the proper manner for you.
“Our drive is ensuring we offer one of the best customer support we will present. That’s enormous to us.”
That their staff perceive and share that imaginative and prescient towards customer support and satisfaction is one other key piece within the puzzle, Bob mentioned.
“We belief our staff,” he mentioned. “They’re good staff, and so they’ve executed a beautiful job for us.
“They've taught us rather a lot. Everyone shares their information and that helps make all people’s job simpler. I feel that’s actually what it’s all about in life, to assist all people’s lives be simpler.”